The wife and I have experienced an inordinate amount of bad customer service in Portland lately.

The most glaring and recent example occurred at the REI store in Clackamas a couple weeks ago.

The skinny: I went to REI (a store I’m not terribly fond of to begin with; it’s mostly overpriced, urban backpacker/adventure-wear for well-to-do kayaking dullards).

REI is Horrible

Anyway, the only reason I went was to replace my stolen bike with one authorized by my home insurance adjuster. My intent was to get in and get the hell out so I could rest my aching head, as I was suffering from an awful cold.

Enter REI Bike Store Guy to “help” me with my purchase!

Do you need some help?” he labored to ask.

Yeah, I need to look at a bike. Is there a bike guy around?”

Yeah,” he said, not bothering to elaborate that he was “the bike guy.”

Umm…is that you then?” I said for clarification.

Yeah.”

Bike Store Guy was in many ways a typical Portland service industry person — zero social skills; totally aloof; monosyllabic…too cool to help. I should be thankful that I had the opportunity to buy a $600 bike from him.

What follows is a short list of his trangressions:

  • When my wife asked Bike Store Guy if the bike came in any different colors, he definitively said “no.”
  • When I requested to take the bike for a ride, his body language made it clear that I had crossed the line.
  • I told Bike Store Guy the handlebars on my old bike were slightly longer than the ones on the replacement bike. His response? “No, they’re the same.”
  • When it became obvious that I was going to purchase the bike, he asked…

Are you an REI member?”

Yes,” I said. “I think I became one when I bought the last bike. I don’t have my ID number or anything though.”

His response?

Well, if you go over to the customer service desk, they can help you.”

Even though I was astonished by the idiocy of this remark, I was deep in a Robitussin haze and didn’t really give a damn. Plus, I’ve come to expect so little from Portland service industry people that when they act like retards, it barely registers.

But finally, the goon dawdled back to the repair room with my bike to do some final tune-up work or whatever. When he re-emerged — maybe 3 seconds later — miraculously he had checked off the 10 or so items on the “pre-sale” checklist.

More Robitussin-tinged astonishment on my part.

You did all of this?” I politely asked.

Yeah,” he said.

Lastly, Bike Store Guy attempted to rush me through the sales paperwork. Since he was obviously in a hurry to do something — eat lunch, masturbate, take a piss — I pored over the paperwork like I was reading the Magna Carta.  I asked a clarifying question about the warranty, which rankled him.

He then spurted out the incredible line: “Just sign right there.”

Finally, when Bike Store Guy saw that I was dotting the last “i” on my John Hancock, he rapidly said something indecipherable and then raced upstairs to the bathroom or lunch room (or hopefully, nearest noose).

I stood motionless, perplexed. My wife, usually one to hold back her anger with customer service people, demanded we leave. My 5-year-old started crying.

Later that evening, as my cold improved, I experienced “retro-rage,” and I tweeted incessantly about the stupid ordeal.

As bad as it was, though, I’ve seen worse, namely Belmont Computers in Southeast Portland. Worst, most moronic service ever.

But that’s a tale for another day.

Share

It’s been awhile since I’ve discussed my favorite home invaders, Alexis, Jorge and Benito.

Thugs

You may recall that these young men — innocent until proven guilty, of course — recently (and allegedly!) traumatized a 12-year-old Troutdale girl while attempting to burglarize her home.

Oh…

And lest I forget, these Three Stooges were arrested just down the street from my place30 minutes after two or three cretins ransacked every room in the house and stole $3,000-plus worth of loot.

Curious! A many layered quilt, this world! Will coincidences — and wonders — ever cease?

These cretins not only traumatized the heroic 12-year-old girl who called 911 on them, but they’ve made it hard for me to explain to my 5-year-old son why our home was completely trashed one night and a bunch of stuff had suddenly disappeared.

I did not tell him that two or three animals broke into the house, helped themselves to beer and soda and began taking anything and everything of value. I never told him, but he knows something strange occurred. He knows that his home, a place that’s supposed to be safe from the garbage of the outside world, was somehow violated. That unsettling feeling will stick with him for awhile.

The Elephant in the Room

There’s an interesting subplot to this story, as one or two of the Three Stooges may be illegal aliens. And if you read some comments on local blogs and news stories about AlexisJorge and Benito, you’ll see plenty of rancor coming from the anti-Mexican crowd. Read the comments, please do, but promise me this: don’t shed any tears for Alexis, Jorge and Benito.

Their ALLEGED crimes couldn’t come at a worse possible time. Race-fueled arguments are taking place all over the country due to what’s going on in Arizona.

Thug1

However, here’s what makes the timing of these three goons’ ALLEGED misdeeds so idiotic: the truth, for those who care to know it, is that Americans are slowly coming to empathize with illegal aliens. Perhaps not in Southern California, perhaps not in Arizona, but there are signs of progress.

Thug2

Case in point: A great article called “His-Panic“ recently caused quite a stir in the American Conservative, of all places. The piece works hard to destroy common misconceptions about immigrants. Its sub-header reads:

“Talk TV sensationalists and axe-grinding ideologues have fallen for a myth of immigrant lawlessness.”

Author Roy Unz does a nice job with both the story and some crime statistics (which are always easily manipulated, sure, but let’s put down our Cynic Gloves for a moment). Writes Unz, all emphases mine:

“Nearly all of the most heavily Latino (American) cities have low or even extremely low crime rates, and virtually none have rates much above the national average. Eighty percent Latino El Paso has the lowest homicide and robbery rates of any major city in the continental United States. This is not what we would expect to find if Hispanics had crime rates far higher than whites. Individual cities may certainly have anomalously low crime rates for a variety of reasons, but the overall trend of crime rates compared to ethnicity seems unmistakable.”

Intriguing, right? And what makes the ALLEGED acts of AlexisJorge and Benito so impossibly dumb is the following passage, which literally hits home. Unz makes a convincing case that cities with giant Latino populations generally have LESS crime than predominantly white cities, like…drum rollPORTLAND, OREGON.

“…if we restrict our analysis to major cities of half a million people or more and compare the average crime rates for the five most heavily Hispanic cities—Albuquerque, Dallas, Los Angeles, San Antonio, and El Paso—to the those of the five whitest—Oklahoma City, Columbus, Indianapolis, Seattle, and Portland. This time, the more Hispanic cities are the ones with the lower crime rates—10 percent below the white cities in homicide and 15 percent lower in violent crime. A particularly remarkable result is that gigantic Los Angeles—50 percent Hispanic and frequently perceived as a dangerous urban hellhole—has violent crime rates close to those of Portland, Oregon, the whitest major city in the nation at 74 percent.

So it’s not all hatred, not all doom and gloom. Things may be getting better for race relations. Or so it seems. But the situation is fragile enough that the slightest misstep, even on a local level, can start to unravel the majestic quilt of tolerance.

Thug1

As always, there’s plenty of blame to go around. But if you wish to channel your self-righteous liberal rage at those who perpetuate racial discord, then please start with three awful human beings named AlexisJorge and Benito.

They make atheists like me wish there truly was a hell for them to roast in. If you have a problem with this, then I suggest you join AlexisJorge and Benito in the furnace. Tell Satan I said “hi.”

Tolerance For You, Me and Everyone!

Share

The animals in the photo above were recently busted by a brave 12-year-old girl in Troutdale. The skinny:

The terrified girl placed a 9-1-1 call while she hid inside her room under the bed. She described the men to the dispatcher and what kind of car was outside. She said she could hear the suspects in the house.

“He’s rummaging around,” she told the 9-1-1 dispatcher. “I can hear.”

“OK. Talk quiet, OK?” the dispatcher responds. “Can you tell where the noises are coming from?”

“Yeah, it’s right down the hall,” the girl answered in a whisper.

At one point the man was inside her room.

A Troutdale police officer was nearby and a minute later he arrived at the home on Southeast Pelton Avenue with his gun drawn.

Officers arrested the man in the house, another in a getaway car, and the last suspect who ran down the street.

Interestingly, the incident occurred about 20-to-30 minutes after my own home (which isn’t far away) was burglarized. The crime at my house appeared to be a three-man job as well. Thus, I am curious if the cretins above are the same ones who have my bike, my stereo, three or four of my cameras, my baby photos, my baby videos, etc.

Of course though, these treasured members of society are innocent until proven guilty.

Hmm.

Share